Support

Getting started

Create a journey for whatever you are tracking, then record or upload a few seconds whenever you want. Once you have a couple of clips, BeforeNow finds the story, cuts the video, and adds captions, music, and your before and now reveal. Review the finished Reel, then save or share it.

BeforeNow Pro

BeforeNow has a free tier and a paid subscription, BeforeNow Pro: more reveals a month, no watermark, AI voiceover in your own cloned voice, and reels created automatically. Pro is billed through the Apple App Store or Google Play.

• Manage or cancel: open your Apple ID or Google Play account settings, then Subscriptions, then BeforeNow. Cancel at least 24 hours before the period ends to avoid the next renewal. You keep Pro until the end of the period you already paid for.
• Restore a purchase: on the upgrade screen in the app, tap Restore.
• Refunds: refunds are handled by Apple or Google under their policies. Request one through the store you bought from.

Your account and your data

You can delete your account at any time in the app: open Profile, then Delete account. This permanently removes your journeys, clips, and finished Reels from our systems. See our Privacy Policy for how we handle your data.

Your voice

AI voiceover uses a voice model built from a short sample you record and consent to. It is used only to narrate your own Reels. You can remove your cloned voice at any time: open Profile, tap your voice, then Remove voice, which deletes it from our voice provider.

A Reel did not come out the way you wanted

Automated editing is not perfect. You can create the reveal again, change the style in your journey settings, or choose different clips. Always review a Reel before you share it. If something looks broken, email us at support@beforenow.ai with the email on your account and a note about what happened, and we will look into it.

Contact us

For anything not covered here, including bugs, billing questions, privacy requests, and feedback, email support@beforenow.ai. Please include the email on your account so we can help faster. You can also read our Terms of Service and Privacy Policy.